Privacy

yourceus.com, Inc. will not release any customer information to any third party organization, business, or partner company, except as necessary to complete the training courses or to verify certification on behalf of the customer to the licensing or certifying body of his/her state.

yourceus.com, Inc. will not provide site visitor information to any third party organization, business, or partner company.

yourceus.com, Inc. does not utilize cookies or forms for the purpose of gathering information about our clients or visitors, nor for compiling marketing lists. Personal information about our users is only gathered at the time of registration for a course.

Ethical Standards

yourceus.com, Inc. operates in accordance with the highest ethical standards and in compliance with the Code of Ethics for Social Workers, Licensed Professional Counselors and Licensed Marriage and Family Therapists in the State of Georgia.

Refunds

yourceus.com, Inc. will issue unconditional refunds for courses that have not been completed for up to 30 days from the time of purchase. Following 30 days, yourceus.com, Inc. will allow customers to apply the cost of uncompleted courses towards another course offered by yourceus.com, Inc. Once payment has been made, there is no time limit for when a course must be completed. yourceus.com, Inc. will not issue refunds for any course that has been completed. You may request a refund by phone at 888-247-1991, or by contacting our refund department at refunds@yourceus.com

Formal Grievance Procedures

In the event that a yourceus.com, Inc. customer believes that yourceus.com, Inc. has misrepresented, neglected or otherwise failed to live up to its advertised and professional obligations in the marketing, selling, or delivering of continuing education courses, and where yourceus.com, Inc.’s informal attempts to resolve these problems has not led to a satisfactory outcome for the customer, such customer may file a formal grievance with yourceus.com, Inc. The steps for this formal grievance process are listed below.

1)	The customer contacts yourceus.com, Inc. with notice of an intent to file a grievance. This notification may be made by phone, fax, mail or email, but should clearly indicate the intent to file a grievance.
2)	Upon receipt of the intent to file a grievance, yourceus.com, Inc. will forward to the customer within two business days a copy of yourceus.com, Inc.’s grievance form and a complete set of instructions of how to complete and return the grievance form. yourceus.com, Inc. will forward these items by mail, fax or by email, based upon the preferences of the customer.
3)	The customer will complete the formal grievance form, clarifying the nature of the problems leading to the grievance, and return the grievance form to yourceus.com, Inc. by phone, fax or email.
4)	Upon receipt of the completed grievance form, yourceus.com, Inc. will bring the matter within 7 business days to the Grievance Committee. The Grievance Committee is constituted as described below. a) The President of yourceus.com, Inc. b) The Executive Director and/or Continuing Education Chairperson of NASW GA. c) A representative from among yourceus.com, Inc.’s contracted course developers.
5)	The Grievance Committee will review the grievance and develop proposals for resolving the problems leading to the grievance.
6)	The Grievance Committee will designate a member of the committee to issue a formal response, including proposals for resolving the grievance, to the customer within 5 business days from the time of the formal meeting
7)	The Grievance Committee will record the grievance, the proposals for resolving the grievance, and the final outcome of the grievance in yourceus.com, Inc.’s company records.
8)	All grievances received in the course of a calendar year will be forwarded for review by yourceus.com, Inc.’s Quality Committee.

Policies for Accommodating Individuals with Disabilities

yourceus.com, Inc. is committed to providing services in accordance with guidelines provided under the Americans with Disabilities Act (ADA). Where necessary, yourceus.com, Inc. will furnish appropriate auxiliary aids and services in accordance with the principles of Universal Design to ensure effective communication with individuals with disabilities, unless doing so would result in a fundamental alteration to the program or service or create an undue burden.

yourceus.com, Inc. remains available to provide phone support for visually impaired individuals and email support for customers with auditory impairments. Customers with auditory, visual or other impairments that affect service delivery are encouraged to contact yourceus.com, Inc. for help and support in navigating any aspect of yourceus.com, Inc.’s services.